Prior to being admitted at Chetana Hospital please get a rough idea about the costs involved like bed charges, consultation charges, nursing charges, lab etc. On admission you will be asked to pay a deposit depending on the probable stay. During your stay ask the nurse on floor to know a rough estimate of the pending dues at any time...kindly give 15-20 min for them to get back to you.
What to bring
What not to bring
In the interests of patients health visiting hours and number of visitors will be restricted. The visiting time will be 12:00 pm-2:00 pm / 4:30 pm - 7:30 pm. No unbooked visiting will be allowed between 8:30 pm to morning 7:00am. Visiting will also be restricted during staff change over times i.e. 8:00am-9:00am; 4:00pm-5:00pm; 8:00pm-9:00pm.
Leave from the hospital
You may be granted accompanied or unaccompanied leave from the hospital and this decision will be made by your treating psychiatrist.
Code of Conduct
Chetana Hospital Private Hospital has established a Code of Conduct for all its employees and patients. Our code of Conduct requires us to act in a manner consistent with current community standards and expectations. As specialised mental healthcare providers we will continually strive to act in a courteous, caring manner and respect your needs.
As a patient or visitor coming into our facility, we ask you to treat our staff and others with courtesy and respect. Persons not acting respectfully of others may be asked to leave the facility. Chetana Hospital staff participate annually in a program to manage situation of inappropriate behaviour. This is in an effort to make out facilities safer for staff, medical practitioners, contractors, patients and visitors.
FEEDBACK : (Compliments, Comments, and Complaints Form)
Your comment and feedback are important to us at Chetana Hospital. It assists us to measure patients' level of satisfaction with our services and care provided, helps to plan future services and facilities as well as providing feedback to our staff.
If you have a complaint about the care or services provided, we encourage you to raise this immediately. Complaints can be raised with your contact nurse, nursing unit manager or the psychiatrist on duty.
All complaints will be dealt with in a strictly confidential manner, as soon as practicable. Responses will be relayed back to you either verbally or in writing. A form is available for patients to make a complaint, give an opinion, compliment or provide an improvement suggestion.
KINDLY FILL IN THE FORM AT EVERY NURSES STATION AND HELP US TO HELP YOU BETTER AND IMPROVE OUR SERVICES.